Support

How can we help?

Email us at support@gethalalscan.com and we will get back to you within one business day.

Subscriptions & billing

To manage or cancel your subscription, open the Settings app on your iPhone, tap your Apple ID, then Subscriptions, and select HalalScan.
Purchases are processed by Apple. For refund requests, visit reportaproblem.apple.com.
To restore a previous purchase, open HalalScan, go to the subscription screen, and tap “Restore purchases” at the bottom.

Scanning & product results

Scanning requires a physical device camera. It is not available in the iOS Simulator or on a device with camera access disabled.
If the app shows a camera permission screen, tap Continue and grant access when iOS prompts you. If you previously denied access, tap Open Settings to re-enable it.
If a product is not found or the result looks incorrect, use the Report button on the product screen to flag it for review.

Account & data

To delete your account and all associated data, go to Profile → scroll to the bottom → Delete account. This action is permanent.
Deleting your account does not automatically cancel an active App Store subscription. Cancel it separately in your Apple ID settings.
To sign out, go to Profile → scroll to the bottom → Sign out.

Still need help?

Email support@gethalalscan.com with your issue and, if relevant, the product barcode or a screenshot. We respond within one business day.